vtv99 Privacy Policy – How We Protect Your Data

Information We Collect

vtv99 collects personal information from players in order to operate accounts, process financial transactions, verify identity, prevent fraud, and comply with applicable legal and regulatory requirements.

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you provide us with information that may include:

• Registration details: Full legal name, date of birth, residential address, email address, and mobile phone number.
• Identity documents: National Identity Card (NID), passport, driving licence, or other government-issued photo identification submitted for age and identity verification.
• Financial information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction references used for deposits and withdrawals. vtv99 does not store full card numbers or complete bank account credentials.
• Support communications: Records of any live chat sessions, email correspondence, or other communications you initiate with vtv99 support staff.
• Responsible gaming declarations: Any deposit limits, time-out requests, or self-exclusion preferences you set on your account.

1.2 Information Collected Automatically

When you access and use the vtv99 platform, we automatically collect certain technical and behavioural data to ensure platform security, detect fraud, and improve our services. This includes:

• Device and browser information: IP address, device type, operating system version, browser type and version, screen resolution, and language settings.
• Session data: Login timestamps, pages viewed, navigation paths within the platform, session duration, and feature interactions.
• Geolocation data: Approximate location inferred from your IP address, used to detect access from Prohibited Territories and to apply appropriate regional settings.
• Transaction logs: A complete record of all deposits, withdrawals, wagers placed, game outcomes, and bonus transactions associated with your account.
• Cookie data: Information stored via cookies and similar technologies as described in Section 4 of this Privacy Policy.

1.3 Information from Third Parties

vtv99 may receive information about you from trusted third-party sources in the following circumstances:

• Payment processors: Confirmation of transaction status from bKash, Nagad, Rocket, Upay, and bank transfer services to reconcile deposit and withdrawal records.
• Identity verification providers: Where vtv99 uses a third-party KYC service to assist with document verification, that provider may share verification outcomes with vtv99.
• Fraud prevention services: Risk scoring data from fraud detection partners used to assess the integrity of transactions and account activity.

How We Use Your Information

vtv99 processes personal data only for specific, legitimate purposes. We do not use your data in ways that are inconsistent with those purposes without first informing you.

2.1 Account Management and Service Delivery

The primary use of your personal data is to create and manage your vtv99 account, authenticate your identity at login, process deposits and withdrawals in Bangladeshi Taka (৳), credit bonuses and promotional offers, and deliver a personalised platform experience. Without this core processing, vtv99 cannot operate your account or provide its services.

2.2 Identity Verification and KYC Compliance

vtv99 is required to verify the identity and age of all players before processing withdrawal requests. Your identity documents and personal details are used solely for this purpose. KYC verification also helps vtv99 comply with anti-money-laundering (AML) obligations and prevents fraudulent account creation. All KYC data is handled by authorised compliance personnel only and is stored in encrypted form.

2.3 Payment Processing

Financial data — including your mobile wallet details and bank transfer information — is used exclusively to process deposits credited to your vtv99 wallet and to return withdrawal funds to your registered payment method. vtv99 does not use your payment details for any purpose beyond facilitating transactions you have explicitly initiated.

2.4 Fraud Prevention and Security

Technical and behavioural data is analysed on an ongoing basis to detect and prevent fraudulent activity, money laundering, account takeovers, multi-accounting, and other security threats. This processing is essential to protect both individual players and the integrity of the vtv99 platform as a whole. Automated risk scoring may be applied to flag unusual patterns for manual review by our security team.

2.5 Responsible Gaming

vtv99 uses account activity data — including wagering frequency, session duration, deposit volumes, and self-declared limits — to monitor for signs of problem gambling behaviour and to deliver responsible gaming interventions where appropriate. This processing is carried out in the interest of player welfare. Players who have activated self-exclusion or deposit limits will have those restrictions enforced through the data held on their account.

2.6 Customer Support

Communications data from support interactions is retained to provide consistent, informed assistance across all support channels, to train and quality-assure our support team, and to maintain a record of dispute resolutions. Support records may be reviewed by vtv99 compliance staff in the event of a dispute or investigation.

2.7 Platform Improvement and Analytics

Aggregated and anonymised usage data helps vtv99 understand how players navigate the platform, which features are most used, and where technical issues occur. This data does not identify individual players and is used solely to improve platform performance, game selection, and user experience for the Bangladeshi market.

2.8 Marketing Communications

With your explicit consent at the time of registration, vtv99 may send you promotional emails or in-platform notifications about bonuses, new games, cricket betting markets, and seasonal offers relevant to Bangladesh (such as BPL season promotions or Eid bonuses). You may withdraw your consent and unsubscribe from marketing communications at any time via your account settings or by contacting support. Withdrawal of marketing consent does not affect your ability to use the vtv99 platform.

Data Sharing & Disclosure

vtv99 does not sell your personal data. We share data with third parties only where strictly necessary to deliver our services, comply with legal obligations, or protect platform security.

3.1 Service Providers

vtv99 works with a limited number of trusted third-party service providers who process data on our behalf, under contractual obligations that restrict their use of that data to the specific service they provide. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners who process deposit and withdrawal transactions.
• KYC and identity verification providers: Services that assist with document verification and age confirmation.
• Fraud detection and risk management services: Platforms that analyse transaction patterns to detect suspicious activity.
• Cloud hosting and infrastructure providers: Secure server infrastructure on which vtv99's platform and data are hosted, subject to strict data protection agreements.
• Customer support tools: Live chat and ticketing systems used to manage player support interactions.

All service providers are required to implement appropriate technical and organisational security measures and are prohibited from using vtv99 player data for their own independent purposes.

3.2 Legal and Regulatory Disclosure

vtv99 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or regulatory directive. In such cases, vtv99 will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where it is legally permissible to do so.

3.3 Business Transfers

In the event that vtv99 undergoes a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material changes to the way their data is processed as a result of the transaction.

3.4 What We Do Not Do

• We do not sell, rent, or trade your personal data to third parties for advertising or marketing purposes.
• We do not share your payment details with any party other than the payment service providers directly involved in processing your transactions.
• We do not share your identity documents with unauthorised personnel or external parties not directly involved in KYC processing.
• We do not disclose your account activity or betting history to other players or to the general public.

Cookies & Tracking Technologies

vtv99 uses cookies and similar technologies to maintain platform functionality, secure user sessions, and gather anonymised analytics data. We do not use advertising or behavioural tracking cookies.

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device, remember your preferences, and maintain the state of your session as you navigate between pages. vtv99 uses first-party cookies only — we do not load third-party advertising cookies from external networks.

4.2 Types of Cookies Used by vtv99

4.3 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling strictly necessary cookies will impair the functionality of the vtv99 platform — in particular, you will not be able to maintain a logged-in session or process financial transactions without session cookies active. Disabling analytics or functional cookies will not prevent you from using the platform.

Data Retention & Storage

vtv99 retains personal data for defined periods based on the purpose for which it was collected and applicable legal retention obligations.

5.1 Retention Periods

The following retention periods apply to the main categories of personal data held by vtv99:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with anti-money-laundering obligations.
• KYC documents: Retained for five (5) years from the date of verification or account closure, whichever is later.
• Transaction and wagering records: Retained for five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the interaction.
• Marketing preferences and consent records: Retained for the duration of the account relationship and for two (2) years following account closure.
• Technical and session logs: Retained for up to twelve (12) months on live systems, after which they may be archived for up to three (3) years for fraud investigation purposes.

5.2 Data Storage Location

vtv99 stores player data on secure cloud servers. Data may be stored and processed in jurisdictions outside Bangladesh where our hosting infrastructure is located. In all cases, vtv99 ensures that appropriate contractual and technical safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy, regardless of the storage location.

5.3 Data Deletion

Upon the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to an identifiable individual. Where data cannot be immediately deleted due to ongoing legal proceedings, regulatory investigations, or unresolved disputes, deletion will occur as soon as those circumstances are resolved.

Data Security Measures

vtv99 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

6.1 Technical Safeguards

The following technical security measures are in place across the vtv99 platform:

• SSL/TLS encryption: All data in transit between your device and vtv99 servers is encrypted using 256-bit SSL/TLS technology, preventing interception by third parties.
• Data-at-rest encryption: Sensitive data stored on vtv99 servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access controls: Access to player data is restricted on a strict need-to-know basis. Internal systems require multi-factor authentication for all staff with access to sensitive data environments.
• Intrusion detection: Automated systems monitor vtv99's infrastructure for suspicious access patterns, brute-force attacks, and other security anomalies on a continuous basis.
• Regular security audits: vtv99 conducts periodic internal and third-party security reviews of its platform and data handling infrastructure.

6.2 Organisational Safeguards

Beyond technical controls, vtv99 maintains the following organisational data protection practices:

• All staff who handle player data receive mandatory data protection training on joining vtv99 and on a regular ongoing basis.
• Third-party service providers are subject to due diligence assessments before being granted any access to player data, and are bound by contractual data processing agreements.
• A designated data protection point of contact oversees vtv99's compliance with its privacy obligations and handles player data rights requests.
• In the event of a data security incident that is likely to affect player privacy, vtv99 will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident.

6.3 Your Role in Account Security

While vtv99 takes extensive measures to secure your data, account security also depends on your own practices. vtv99 strongly recommends that all players use a unique, complex password for their vtv99 account, enable any available two-step login verification, never share their login credentials with any other person, and log out of their vtv99 account when accessing the platform from a shared or public device. vtv99 cannot be held responsible for security incidents arising from a player's failure to follow these recommendations.

Your Privacy Rights

As a player on the vtv99 platform, you hold the following rights in relation to the personal data we hold about you. All requests are processed within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of the personal data vtv99 holds about you. Upon a verified request, vtv99 will provide a summary of your account data, transaction history, and any other information held in your player profile. Requests are processed free of charge for one copy per 12-month period.
• Right to Rectification: If any personal data held by vtv99 is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly via your account settings. For changes to identity data (name, date of birth), a support request with supporting documentation is required.
• Right to Erasure: In certain circumstances, you may request that vtv99 delete your personal data. This right is subject to limitations — vtv99 is required to retain certain data for regulatory, legal, and anti-money-laundering compliance purposes. Where a request for erasure cannot be fulfilled in full, vtv99 will explain the specific reason and delete as much data as is legally permissible.
• Right to Restrict Processing: You may request that vtv99 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data is being contested, or where you object to processing that vtv99 has a legitimate interest in. During a restriction, vtv99 will store your data but not actively process it beyond what is required to maintain the restriction.
• Right to Data Portability: Where vtv99 processes your personal data on the basis of your consent or to fulfil a contractual obligation, you may request that we provide your data in a structured, commonly used, machine-readable format, or that we transfer it directly to another organisation where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where vtv99 processes it on the basis of legitimate interest, including for marketing communications. Where you object to marketing, vtv99 will cease all marketing communications immediately. Where you object to other processing, vtv99 will assess whether there are compelling legitimate grounds that override your interests.
• Right to Withdraw Marketing Consent: If you previously opted in to receiving promotional communications from vtv99, you may withdraw that consent at any time via your account notification settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal, and does not limit your use of the vtv99 platform in any way.

Policy Updates & Contact

vtv99 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform services.

8.1 Policy Amendments

vtv99 reserves the right to amend this Privacy Policy at any time. When material changes are made, the updated policy will be published on this page with a revised effective date prominently displayed. For significant changes — such as new categories of data being collected or new third parties gaining access to player data — vtv99 will notify registered players via their account email address at least 14 days before the changes take effect. Your continued use of the vtv99 platform after any amendment constitutes your acceptance of the revised Privacy Policy.

8.2 Children's Privacy

The vtv99 platform is strictly for adults aged 18 and above. vtv99 does not knowingly collect personal data from any person under the age of 18. If vtv99 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. Parents and guardians who believe a minor has registered on vtv99 should contact support immediately.

8.3 Links to Other Platforms

The vtv99 platform does not contain links to external third-party websites. This Privacy Policy applies solely to data processed by vtv99 in connection with your use of the vtv99 platform at vtv99.com. vtv99 is not responsible for the privacy practices of any other platform or service.

8.4 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way vtv99 handles your personal data, please reach out to our support team via live chat, available 24 hours a day, 7 days a week on Bangladesh Standard Time. You may also contact us by email — our support address is displayed in the footer of every page on this site. vtv99 takes all privacy enquiries seriously and commits to responding promptly and transparently.