vtv99 Responsible Gaming — Play Smart, Stay Safe

18+ Age Restriction Policy

Gambling is strictly for adults. vtv99 enforces a minimum age requirement of 18 years for all players on the platform, without exception.

vtv99 operates as an adult entertainment platform. No person under the age of 18 years is permitted to register an account, make a deposit, place a wager, or access any real-money feature on vtv99.com. This policy applies to all players regardless of location within Bangladesh, and is enforced at the point of registration through mandatory age and identity verification.

During the registration process, all new players are required to confirm that they are aged 18 or above. This declaration is legally binding under the terms of the vtv99 account agreement. Where vtv99 has reasonable grounds to suspect that a registered player may be under the age of 18, the account will be suspended immediately pending full identity verification. Any funds held in the account during the investigation period will be frozen until the player's age is confirmed.

If a player is found to be under the age of 18 following account review, their account will be permanently closed, all deposits will be returned to the original payment method where possible, and any winnings accumulated during that period will be forfeited. vtv99 takes underage gambling extremely seriously and cooperates fully with any related investigations.

Understanding Gambling Risk

Gambling is a form of entertainment, not a guaranteed source of income. Understanding the risks is the first step to staying in control.

vtv99 offers cricket betting, slot games, live casino tables, and other gaming products for entertainment purposes. Like all forms of gambling, these activities carry an inherent financial risk. The outcomes of all games on vtv99 are determined by certified random number generation (RNG) technology, meaning results are unpredictable and cannot be influenced by past performance, strategy alone, or any external system. The house edge means that, over time, the platform retains a statistical advantage — this is a fundamental characteristic of all gambling products worldwide.

It is important that all vtv99 players approach the platform with realistic expectations. Gambling should never be used as a method of earning a regular income, clearing debts, or covering essential living expenses. Playing with money you cannot afford to lose — whether that means your rent, grocery budget, or family obligations — is a sign that gambling may be becoming a problem. vtv99 encourages all players in Bangladesh to set a strict entertainment budget before they begin playing and to stick to it regardless of outcomes during the session.

Signs That Gambling May Be Becoming a Problem

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following behaviours are commonly associated with gambling that has moved beyond healthy entertainment:

• Spending more money or time gambling than you originally intended.
• Chasing losses — continuing to play in an attempt to recover money already lost.
• Feeling anxious, irritable, or restless when you are not gambling.
• Neglecting work, family responsibilities, or personal health because of time spent gambling.
• Borrowing money or selling personal belongings to fund gambling activity.
• Lying to family members or friends about the extent of your gambling.
• Using gambling as a way to escape from stress, depression, or difficult personal circumstances.
• Feeling unable to stop gambling even when you genuinely want to.

If any of the above descriptions feel familiar, vtv99 strongly encourages you to use the self-exclusion and limit-setting tools described in this page, and to reach out to our support team or an appropriate professional support service. Recognising the issue early significantly improves the likelihood of recovering a healthy relationship with entertainment.

Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. vtv99 makes it easy to set and manage your limits at any time.

vtv99 allows all registered players to set a personal deposit limit on their account. Deposit limits can be applied at three intervals — daily, weekly, and monthly — and can be set in Bangladeshi Taka (৳) to match your personal entertainment budget. You can set limits for any or all of these intervals simultaneously. For example, you might set a daily limit of ৳500, a weekly limit of ৳2,000, and a monthly limit of ৳6,000 to ensure your spending stays within a range you are comfortable with regardless of session frequency.

How Deposit Limits Work

• 1
  Log in to your vtv99 account and navigate to the Responsible Gaming section within your account settings.
• 2
  Select the deposit limit type — daily, weekly, or monthly — and enter the maximum amount in ৳ that you wish to deposit within that period.
• 3
  Confirm the limit. Your new deposit limit takes effect immediately. Any deposit that would exceed the limit will be declined by the system.
• 4
  To reduce a deposit limit, the change takes effect immediately. To increase a limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active.
• 5
  You can review your current deposit limit status and remaining allowance at any time from your account dashboard.

Time-Out & Session Controls

Time-out tools give you the ability to pause your gambling activity for a defined short-term period without permanently closing your account.

vtv99 offers a time-out feature that allows players to take a temporary break from the platform for a period of their choosing. This is distinct from self-exclusion in that the account is not permanently closed — it is simply suspended for the duration of the time-out. Time-out periods available on vtv99 include 24 hours, 48 hours, 7 days, 30 days, and 90 days. During a time-out period, the player's account is locked and they are unable to log in, make deposits, place bets, or access any real-money feature.

Session Duration Reminders

In addition to account-level time-outs, vtv99 offers in-session duration reminders. Players can configure a maximum session length — for example, 60 minutes — after which the platform will display a prominent notification prompting the player to review their session. The reminder does not force the session to end but provides a clear, visible prompt that encourages a conscious decision to continue or stop playing.

Activating a Time-Out

To activate a time-out, navigate to the Responsible Gaming section in your account settings, select "Time-Out", choose your preferred duration, and confirm the selection. The time-out takes effect immediately. Once activated, a time-out cannot be reversed or shortened before the selected period has elapsed — this is intentional, to ensure the break provides genuine relief from gambling activity. If you believe you need a longer break than the time-out options allow, vtv99 recommends activating the self-exclusion tool described in the following section.

Self-Exclusion

Self-exclusion is vtv99's most comprehensive responsible gaming tool. It is designed for players who feel that they need a significant break from gambling or wish to stop permanently.

When you activate self-exclusion on your vtv99 account, the following actions are taken immediately and without delay:

• Your account is locked and you are logged out of any active sessions.
• All pending deposit requests are cancelled and funds are returned to your payment method.
• All marketing communications — including promotional emails, bonus notifications, and in-platform messages — are suspended for the duration of the exclusion period.
• You are added to vtv99's internal exclusion list, which prevents new account registration attempts linked to your identity during the exclusion period.
• Any pending withdrawal requests that were submitted before the exclusion was activated will be processed and paid out in the normal timeframe.

Self-Exclusion Duration Options

vtv99 offers the following self-exclusion periods to suit different individual circumstances:

• 30 days — a short-term exclusion for players who need a brief but firm break.
• 90 days — a medium-term exclusion suitable for players addressing early-stage concerns.
• 6 months — for players who need extended time away from gambling to reassess their relationship with it.
• 12 months — a longer-term exclusion for players with more serious concerns.
• Permanent (indefinite) — for players who wish to stop gambling on vtv99 permanently. A permanent exclusion cannot be lifted without a formal written review process and a minimum cooling-off period.

Requesting Self-Exclusion

Self-exclusion can be activated directly from the Responsible Gaming section of your account settings, or by contacting vtv99 support via live chat. If you contact support, your request will be processed immediately, and you will receive a confirmation once your account has been locked. vtv99 support staff are trained to handle these requests with sensitivity and without judgement. You do not need to provide a detailed explanation — simply stating that you wish to self-exclude is sufficient to initiate the process.

Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your current relationship with gambling. This is not a clinical diagnostic tool, but a personal prompt to encourage self-awareness.

Answer each question as honestly as you can, thinking about your gambling behaviour over the past 30 days. If you answer "yes" to three or more of these questions, vtv99 strongly recommends using one or more of the responsible gaming tools available on your account, and considering speaking with a professional support service.

Support & Help Resources

You are not alone. If gambling is becoming a concern for you or someone you care about, help is available. vtv99 is committed to connecting players with appropriate support.

Recognising that gambling may be affecting your life negatively is a sign of strength, not weakness. vtv99 encourages any player who has concerns — however minor they may seem — to seek support promptly. Early intervention is consistently shown to lead to better outcomes. The following resources are available to players in Bangladesh and internationally.

Talking to Someone You Trust

Sometimes the most important step is simply telling a trusted family member, friend, or colleague about what you are experiencing. In Bangladeshi culture, family bonds are strong, and reaching out to a family member or close friend can provide both emotional support and practical accountability. vtv99 encourages players to involve trusted people in their support network alongside the platform tools available to them.

Contacting vtv99 Support About Responsible Gaming

When you contact vtv99 support about a responsible gaming concern, you can expect the following: your query will be handled by a trained team member, not an automated system; all information you share is treated with strict confidentiality and will not be used for any purpose other than providing you with the appropriate support; and any responsible gaming tools you request — deposit limits, time-outs, or self-exclusion — will be activated immediately upon your request, with no pressure to delay or reconsider.

Protecting Minors

vtv99 takes the protection of minors extremely seriously. This section outlines the measures in place to prevent underage access and what parents and guardians can do to help.

In addition to the age verification process applied at registration, vtv99 employs ongoing monitoring to detect potential underage account activity. Accounts that display behaviour inconsistent with adult players — for example, erratic small deposits, unusual session patterns, or discrepancies between registration information and later-submitted identity documents — may be flagged for manual review and age verification.

Guidance for Parents and Guardians in Bangladesh

If you share a device — a mobile phone, tablet, or computer — with a person under the age of 18, vtv99 strongly recommends taking the following steps to prevent unintended access to the vtv99 platform:

• Ensure that your vtv99 account uses a strong, unique password that is not visible to or guessable by minors in your household.
• Log out of your vtv99 account completely after every session, particularly on shared mobile devices accessed via bKash or Nagad-linked accounts.
• Consider using device-level parental control software — available on Android and iOS — to restrict access to gambling websites and apps for younger users of your device.
• Keep your mobile wallet (bKash, Nagad, Rocket) credentials private and separate from any accounts accessible to children or teenagers.
• Talk openly with young people in your household about the nature of gambling, the risks involved, and the 18+ legal requirement.

Reporting Underage Access

If you believe that a minor has accessed vtv99 using your account, or has created an account using false information, please contact vtv99 support immediately via live chat. Provide as much detail as possible, including the account username or registered email address if known. vtv99 will investigate the report promptly, suspend the account in question, and take all necessary steps in accordance with its underage protection policy. vtv99 does not penalise the reporting party for making a good-faith report of this kind.